Thank you for shopping at Essence of Health + Fertility. We are delighted to offer shipping services to our valued customers across Australia. Please read the following information to understand our shipping policies and procedures.
1. Shipping Methods:
We offer various shipping options to accommodate your needs:
1.1. Standard Shipping: Our standard shipping option delivers your order within 3 to 7 business days, depending on your location.
1.2. Express Shipping: For faster delivery, you can select our express shipping option, which typically takes 1 to 3 business days.
1.3. Free Shipping: We may offer free standard shipping for orders over a specified amount. Please check our website or promotional materials for ongoing offers.
2. Order Processing:
2.1. We strive to process and dispatch orders promptly. Orders placed before 12pm on weekdays will typically be processed on the same day. Orders placed after 12pm or on weekends and public holidays will be processed on the next business day.
2.2. In the event of any delays or changes in processing times, we will notify you via email or phone.
3. Shipping Fees:
3.1. Shipping fees are calculated based on the total order weight, delivery location, and shipping method selected during checkout.
3.2. The shipping cost will be displayed at checkout before you finalize your purchase.
3.3. For orders eligible for free shipping, the shipping cost will be automatically waived during checkout.
4. Tracking Your Order:
4.1. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
4.2. You can also log in to your account on our website to view the status of your order and track its journey.
5. Delivery Addresses:
5.1. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
5.2. If you need to change your delivery address after placing an order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but changes may not always be possible depending on the order status.
6. Delivery Exceptions:
6.1. We strive to deliver your orders on time and intact. However, certain factors beyond our control may cause delivery delays, such as adverse weather conditions, unforeseen circumstances, or disruptions in shipping services.
6.2. In the event of a delivery exception, we will keep you informed and work with our shipping partners to resolve the issue promptly.
7. International Shipping:
7.1. At this time, we only offer shipping within Australia. We do not provide international shipping services.
8. Customer Support:
8.1. For any inquiries or concerns regarding shipping or delivery, please contact our Customer Support team at info@essenceofhealth.com.au or 08 8296 4333. We are here to assist you with any shipping-related questions you may have.
Thank you for choosing Essence of Health + Fertility. We value your business and aim to provide a seamless shopping experience, including reliable and efficient shipping services. Happy shopping!
Essence of Health + Fertility
6/685 Brighton Rd
Seacliff, SA 5049
Australia
08 8296 4333
info@essenceofhealth.com.au
